Pattaya Daily News

Pattaya, the 15^th of September 2010 [PDN]: At approximately 5:00pm on Wednesday, the Sawang Boriboon Foundation were called to the 3BB offices in Soi Kaownoi Pattaya, were an electrical contractor for the company had reportedly been electrocuted and was in need of immediate medical treatment.

Arriving at the scene, rescue officers rendered immediate first-aid to the victim, Mr. Denchai Sookbumrung [26] who was then transported to the Pattaya Memorial Hospital in a critical condition. Mr. Sookbumrung had suffered severe burns and near fatal injuries after falling from the three-storey building when he came into contact with overhead wires.

Investigations with a witness to the accident, Mrs. Pornsuda Hongthong [46], revealed that the victim had been installing a neon sign above the 3BB premises when he accidentally came into contact with high-voltage overhead cables. Mrs. Hongthong states that Mr. Sookbumrung was then thrown to the ground as a result of the shock, collapsing through the buildings roof canopy before hitting the pavement.

At the time of reporting, Mr. Sookbumrung was still in a critical but stable condition at the Pattaya Memorial Hospital.

This following video contains graphic imagery

3BB & their Service, editor’s note: The unfortunate and severe injury of Mr. Sookbumrung just highlights the prevalent and continuing disregard of internet service provider 3BB towards its staff, contractors and even customers. Below is a brief account of the providers continued disregard for its customers and the poorly managed service they supply them with;

Just one of numerous internet providers based in Pattaya, the Three Broadband Company (3BB) is notorious amongst customers (present and former) for their incompetent and poorly managed service. Despite being one of the largest public internet service providers (website: www.3bb.co.th/product/en/index.php), with budgets far in excess of their competitors, 3BB are often derided for their inadequate service, restrictive contracts and overall poor management, particularly in regards to foreign clientele.

The following are just some of the conditions that you are obligated to accept upon signing a contract with 3BB;

- Officially, when signing a contract with 3BB you receive a router and one year, non-negotiable, contract to use their service. This contract cannot be cancelled during the year if you choose to change your internet provider, regardless of the reasons, 3BB will continue to bill you for the service. Failure to pay will result in swift legal proceedings undertaken by 3BB’s legal representatives.

- Condominium customers provided with a 3BB service are generally the worst affected by the companies mismanagement, with lines provided to the condo’s notoriously under-maintained and exposed to the open air and weather (see photo’s).

In addition, condominium customers are often linked onto the same service lines, significantly affecting speed (download rates). Despite these clear and present breaches of contract, the customer is still committed to the 3BB service and find measures to cancel the deal a costly legal minefield.

- On top of the aforementioned issues, foreign clients are once again disadvantaged in that the 3BB service staff, secretaries, receptionists, phone operators and technicians have limited, if any command of English and as such try to shift responsibility until the situation reaches a dead-end.

- Foreign 3BB customers using the 1530 service number are often forced into dealing directly with technicians, after only a short conversation with phone operators, none of whom have any ability to communicate or assist in solving even the most basic of situations for English speaking customers or otherwise.

In addition, 3BB’s head office and their affiliate operation in Pattaya have very little communication between themselves, often contradicting each other and/or confusing the situation and customer further.

Warina Punyawan
Editor-In-Chief
Pattaya Daily News
editor@pattayadailynews.com

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Extensive Gallery [ 6 photos ]